When will my order ship?
Orders usually ship within 24 hours of being placed unless it’s near a holiday or a weekend day where the service selected does not pick up. Note: pre-order products with a specific release date cannot ship out until right before the release date.
What are the available shipping methods?
We offer UPS and USPS shipping. If you are local to the Chattanooga area, you are welcome to select Local Pickup at checkout and your order will be ready for pickup within minutes! Customers can choose what shipment tier they want during checkout - UPS Ground, USPS First Class, USPS Ground, USPS Priority.
What are your shipping rates?
Our shipping rates are based on the weight and size of your order as determined by USPS & UPS. These prices are displayed during checkout on our website. Customers can choose between USPS or UPS for themselves during checkout. These are live rates directly from the carrier based on customer location and weight of products.
What should I do if an order doesn’t arrive or arrives damaged?
We're here to help! Please contact us immediately at firstname.lastname@example.org. Please include your order number and any pertinent details in the email. If an order arrives damaged, please take pictures of the box it arrived in and pictures of any damaged items.
How will my order be packaged?
We have a top-notch shipping team who care about making sure your items arrive safe and sound. Depending on the size of your order, we will use corrugated cardboard, bubble wrap, and packing tape when appropriate. We also use Gemini mailers. All comics are shipped bagged and boarded at no extra cost.
Do you ship to APO or FPO addresses?.
Yes! Please make sure to put the USA as your country.
How can I contact a person for help or anything else not covered in this FAQ?
Please feel free to fill out our online form here, email us at email@example.com, or call at 423-591-5689 and we’ll be happy to assist you!